Arrival and Check-In: Mystery shoppers or internal assessors should evaluate the efficiency and friendliness of the check-in process. Assess the cleanliness and ambiance of the lobby and reception area.
Room Quality and Cleanliness: Inspect the cleanliness and functionality of rooms. Assess the quality of furnishings, bedding, and amenities.
Staff Interaction: Evaluate staff courtesy and responsiveness to guest requests. Assess the knowledge of staff regarding local attractions and services.
Dining and Food Services: Evaluate the quality and variety of food in the hotel’s restaurant. Assess the speed and efficiency of room service.
Safety and Security: Evaluate the hotel’s safety measures, including fire exits and security personnel. Assess the effectiveness of the security measures in place.
Housekeeping: Inspect the cleanliness of common areas, corridors, and public facilities. Evaluate the turnaround time for room cleaning.
Facilities and Amenities: Assess the condition and availability of fitness centers, swimming pools, and other amenities.
